Returns & Refunds policy

We have a 10-day return policy, which means you have 10-days after receiving your item to request a return.To start a return, you can contact us at support@mybagcollection.com.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized..

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

N112W17033 Vista Ct Suite B, Germantown,WI 53022

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@mybagcollection.com